Situation
Using a strong and precise brand audit to move Total Energies from brand rankings of number 4 to number 2 in the Sunday Times Brand Rankings
A brand audit is a comprehensive examination and evaluation of a company’s brand image, messaging, positioning, and overall perception in the market. It involves analyzing various aspects of the brand, including brand identity, brand equity, brand awareness, communication strategies, customer perceptions, and competitive positioning. The primary purpose of a brand audit is to assess the current state of the brand, identify strengths and weaknesses, uncover opportunities for improvement, and align the brand’s messaging and positioning with its business objectives.
By conducting a brand audit for TOTAL Energies, we aimed to address several key areas:
- Brand Perception: To understand how customers, stakeholders, and the market perceive TOTAL Energies as a brand.
- Brand Alignment: To ensure consistency across all brand touchpoints and communication channels.
- Competitive Analysis: To compare TOTAL Energies’ brand positioning with that of its competitors in the Retail forecourt sector.
- Messaging Effectiveness: To evaluate the clarity and effectiveness of TOTAL Energies’ brand messaging in resonating with the target audience.
- Brand Equity: To assess the overall value and strength of the TOTAL Energies brand in the market.
- Opportunities for Improvement: To identify areas where TOTAL Energies could enhance its brand visibility, engagement, and market share.
After conducting the brand audit and gaining insights into the brand’s positioning and perception, we implemented a series of strategic actions aimed at improving TOTAL Energies’ brand presence and resonance in the Retail forecourt sector. These actions may have included refining brand messaging, optimizing brand communication strategies, enhancing customer engagement initiatives, and differentiating TOTAL Energies from competitors.
As a result of our strategic efforts and with collaboration of the client plus the successful implementation of recommended actions, one year later, TOTAL Energies achieved a significant milestone by moving up to number 2 in the brand rankings within the Retail forecourt sector, demonstrating the effectiveness of the brand audit and strategic interventions in enhancing TOTAL Energies’ brand positioning and market performance.

